Faq Sections
Currently, we only ship to France and Belgium. Feel free to email us at hello@reqins.fr — we’ll be happy to help you find a partner boutique in your country.
Your order is typically prepared and dispatched within 24 to 48 hours (excluding weekends and public holidays).
Once shipped, delivery usually takes between 1 to 4 business days
To track your delivery, simply log in to your Reqins account and go to the 'My Orders' section. Select your order, click on 'Details,' and you will find your tracking number at the bottom right. Just click the link to be redirected to the courier’s website for real-time updates.
Some of our designs, such as our iconic Harmony ballet flats, return every season in new shades. Make sure to activate the 'Notify Me' alert on the product page to be informed as soon as they are back in stock.
Our collections generally run true to size, so we recommend selecting your usual fit.
For more detailed information, please refer to the specific product page. Click on 'Details,' then look for the 'Fit Guide' section.
You will find precise recommendations there, such as whether a style fits true to size or is best suited for narrow or wider feet.
To keep your shoes looking their best, please visit our "Care Advice" page. You’ll find all our expert recommendations tailored to the specific material and style of your footwear.
We offer secure payment options on our e-shop, including credit cards (Visa, Mastercard, Amex) and PayPal.
We apologize, but for logistical reasons, orders cannot be modified or canceled once they are confirmed.
For home deliveries, please refuse the package at the door. For pickup point deliveries, you can simply leave it uncollected.
Your refund will be issued as soon as the package is returned to our warehouse.
Returns are accepted within 14 days of receiving your order. Items must be unworn, in pristine condition, and returned in their original packaging.
Should you have any trouble meeting this timeframe (vacation, illness, etc.), don’t hesitate to contact us at hello@reqins.fr — we are always happy to assist and find the best way forward.
Enjoy free delivery in France on orders over €50. Please note that return shipping costs are the responsibility of the customer.
We do not process direct exchanges. If you need another size or shade, please return your original pair and place a new order on our website.
We do not partner with pickup locations for return shipping. Please use a carrier that provides direct delivery to our warehouse (e.g., Colissimo) and ensure your parcel is fully stamped.
Please note: if you leave your return at the pickup point where you originally collected your order, it may unfortunately go missing.
Once your parcel is received at our warehouse, it takes 48 to 72 hours for our team to validate the return. Please then allow an additional 48 hours for our accounting department to process the refund request.
The refunded amount will typically appear in your account within 5 business days, though this may take up to 15 days depending on your bank.